Off the Top of My Head: Customer service used to mean a ‘customer’ got ‘service’
Having lived a few years sometimes seems to confuse my thinking. I get confused between what I grew up with and what I live with today — for example, customer service. When I was young, customer service meant someone would be trying to help me, the “customer,” with some “service.” Often, businesses were rated on their customer service.
Off the Top of My Head: Communication Skills
For the New Year I am going to concentrate on better communication. Communication is the cornerstone of any good relationship. And, I’m worried about my long-term relationship with my wife. Our hearing isn’t what it used to be and when she’s talking I’m not always hearing.
Not our kind
We weren’t at the Dallas Black Lives Matter march last week where a rogue sniper killed five police officers. We were home with our families, maybe sharing conversations with our neighbors after another work day. We were with our kind.
Healdsburg Center for Animals Activity Log, Sept. 25-Oct. 1
Looking for a lost pet or a new four-legged friend? See the list of incoming strays and the selection of cats and dogs available for adoption from the Healdsburg Center for Animals.
Hometown holiday miracles
Of all years, this would be a good one for us to find, resurrect and share as many Christmas and holiday season miracles as we can. Together, we have the power to make true miracles happen. We need both faith and determination but we can brighten this holiday season with practical acts of giving, sharing, being joyful and guarding our health.
Rules make caring for kids challenging
Jana Adams, a Sonoma County real estate broker, has an extensive support group. She needs it and so does her daughter, Brooke, who just turned 6, and who has Dravet Syndrome, a rare form of epilepsy that typically begins in infancy or early childhood and that’s characterized by seizures that can last minutes or hours. The name for the syndrome comes from Charlotte Dravet, a French doctor who discovered the gene mutation that was later named after her.
Slippery sense of place
There are 500,000 people living in Sonoma County and each of us has our own “sense of place” depending on many things, including when and how we got here. We all tend to think of the place where we live by our first impressions, our early school years or first homes, first jobs or first dates. We think of physical landmarks that by now may only exist in our personal memories.
Keeping the Faith: Not so sure about ‘normalcy’
Editor's note: Bob Jones is a longtime columnist for the Times' sister publication, Sonoma West Times & News. While Bob's column mentions west county, we felt like his quest to get vaccinated might resonate with some of our other readership communities.
From the library
Season’s greetings from the Healdsburg Library. We have a lot going on at the library right now and are pleased to offer a few fun opportunities:
Arts & Entertainment
Christmas music like it used to be, with swing
Now widely known as “The Harlem Nutcracker,” Duke Ellington and Billy Strayhorn wrote it for Columbia Records, along with film scores and other work. It was met with a sensational reception



















